Vajra Gold and Diamonds is committed to ensuring complete customer satisfaction with respect to product quality, authenticity, and customer service. However, if you are not fully satisfied with your purchase, we offer a return facility subject to the terms and conditions outlined below.

Eligibility for Return (Domestic Orders Only)

In the unlikely event that the product delivered is damaged, defective, or incorrect, customers may request a return. The product must be:

• Unused and unworn
• In its original condition
• Returned in original packaging
• Accompanied by the original invoice / bill

Return requests must be reported within 7 days from the date of delivery.

Return of Jewellery Products

Jewellery items must be returned without any alteration.

All tags, seals, and packaging provided at the time of delivery must remain intact.

Products failing to meet the above conditions may not be eligible for return or refund.

How to Initiate a Return Request

To initiate a return, customers must:

• Contact Vajra Gold and Diamonds within 7 days of receipt
• Reach us via phone at 📞 9895910908
• Wait for confirmation before sending or handing over the product

Please note: Products should not be returned without prior confirmation from our team.

Return Charges

For eligible domestic returns, no additional return shipping charges will be collected from the customer.

Return logistics will be coordinated by Vajra Gold and Diamonds, wherever applicable.

Refund Policy

Once the returned product is received and passes our quality inspection, the refund process will be initiated.

The refund will be processed through the same payment method used at the time of purchase.

In cases where the original payment method is unavailable, refunds may be processed via an alternative mode (such as bank transfer or cheque).

Refunds will be completed within 7–15 working days after successful inspection.

Non-Returnable Items

The following items will not be accepted for return or refund:

• Products showing signs of wear, damage due to misuse, or tampering
• Customized or altered jewellery
• Requests made after the return eligibility period

Such items will not be accepted for return or refund.

International Orders

Currently, international orders are not eligible for returns or refunds, except in cases where a defective product has been delivered. In such cases, the return and refund will be processed only after inspection and approval by our quality team.

Note

If the payment amount has been debited but the transaction fails, the amount will be refunded to your account at the earliest possible time.

For any assistance related to returns or refunds, please contact:

📞 9895910908
Vajra Gold and Diamonds – Kasaragod